FrontPage

FrontPage Webbot and E-Mail

The Situation:

"I'm using FrontPage's built-in form support to save data to a file and send e-mail with the results to specified address. My data is being stored correctly on the server in a text file, but I never receive the e-mail. What's wrong with my form?"

Suggested Action:

1.  If your website doesn't have a DNS (Domain Name Server) entry, some mail servers along the delivery route may reject the e-mail. This is only an issue with mail servers that rely on reverse DNS lookups to authenticate mail (reverse DNS lookups are used as a form of anti-SPAM protection -- if a domain name is invalid, the server assumes the message contains a fraudulent user@host address and deletes the bogus mail).

This is an uncommon problem that can often be difficult to diagnose. Users who suspect their e-mail is being lost due to missing DNS entries should file a request via email to support@hostsiam.com so that our technical support staff can remedy the situation.

2.  If website does have DNS entries, but the Internic domain modification (transfer) has not been completed, and the mail is being sent to user@yourdomain.com (instead of your ISP dialup account), the mail is being sent to our webserver.  Make sure that the mailboxes have been set up, and check the mail by IP address until the name has been transferred.