E-Mail

POP3/SMTP Server Names

The Situation:

"What's the name of our POP3/SMTP server?"

Helpful Information:

Our mail servers follow the naming convention mail.domainname.com, where domainname is the Internet domain of the hosted web site.

This is valid for incoming and outbound mail.

Auto Responders

The Situation:

"I'd like to have my Imail user account generate an automated reply whenever someone sends e-mail to my address. How do I do that?"

Suggested Action:

(For the following directions, the e-mail account name example will be used.)

  1. Log in to the Imail administrator as example and go to "Change Vacation Message."
  2. Enter the outgoing message to be sent and save it. Messages longer than 1000 characters will have to be sent as text file attachments. Our technical staff will have to manually add these kinds of messages.

Make sure that messages don't exceed 1000 characters! There is a known bug that will cause the web administration interface to become inaccessible if a message of this size is saved.

Administration

This page is under construction and will be availble shortly.

Logging In

To login to the e-mail administration interface, you will need to use a frames-capable web browser.

In the location bar, type the following address: http://www.yourdomainhere.com:8181
Be sure to replace yourdomainhere with your actual domain. You must also type the http:// prefix to successfully connect.

  1. The login screen will appear. The left frame displays the status of your server, letting you know that all services are running.
  2. Click on Logon in the main frame. In the authentication box that follows, type your account name and password. These should match the account name and password you use to FTP into your server or use Microsoft FrontPage. Please call 02-7340800 or mail support@hostsiam.com if you cannot login successfully.
  3. In the main frame, the menu of available options will appear if you have successfully logged in. From here, you can add and remove mail users, aliases, and change information for mailboxes. If you need assistance with adminstrative tasks, please select the appropriate topic from the choices under "I-Mail Admin" in the menu to the right or choose Overview.
  4. When you have finished with mailbox administration, remember to click [Logoff], located in the main menu frame.

Tools Overview

Upon logging in to the Administration page, a table showing your account name, full name and mailbox size will be displayed. Underneath this, all users will be presented with the following options for their personal mailbox.

  • Change Password
    Change and confirm the user’s password.
  • Change User Information
    Change the user information that gets published in a directory by the LDAP server.
  • Change Finger Information
    Change the information in the user’s plan file. This information is provided in response to a Finger request.
  • Change Mail Forwarding Information
    Set a forwarding e-mail address to which all the user’s mail is sent.
  • Change Vacation Message
    Enter a vacation message that will be sent once to each user that sends mail to this user’s account. The presence of a message in the text window activates the vacation message. If the text window is left empty, the vacation message is disabled.

Users who have Host Administrator access enabled (in the user properties) will see these menu items:

  • User Administration
    Lets you add, modify, and delete users and aliases.
  • View Monitor Access Log
    Shows each access attempt to the IMail Web Messaging server and to the IMonitor web server.
  • View Monitor System Log
    Shows logons to the mail server and to the IMonitor web server and shows the status of services.
  • View IMail System Log
    Shows IMail Server send and receive mail transactions.
  • View IMail Syslog Log
    Records transaction and debug information when enabled in each of the servers (for example, POP3 and SMTP).

Select from the items above to learn more about their function.

Add New User

Login to the I-Mail interface with the administrative username (usually the default www123_4 style username you use to login to FTP or FrontPage).

Click on User Administration.

Click on the 'Add User' Button.

You will then see numerous fields, but this document only covers the most pertinent fields.

  • UserID
    The account you want mail sent to. If you want mail to go to support@yourdomain.com, The user ID would be support.
  • Password
    Enter the password for this mailbox. This password will be used to check mail, and to login to the Imail web interface to change user information and reset passwords.
  • Confirm Password
    Re-enter the password you typed under 'Password'.
  • User Information Fields
    These are optional but are helpful to track who uses which mailbox.
  • Max Mailbox Size
    This is the maximum amount of space the mailbox can hold, in kilobytes. The default is 0, which means unlimited space. If a value other than 0 is set, and the maximum mailbox size is reached, the oldest items in the mailbox will be deleted automatically.
  • Max Num Messages
    This is the maximum number of messages the mailbox will hold. The default is 0, which means an unlimited number of messages. If a value other than 0 is set, and the maximum number of messages is reached, the oldest items in the mailbox will be deleted automatically.
  • User Cannot Change Password
    Checking this box will not allow the mailbox owner to change the password for that account through Telnet or the Imail interface. The administrator can always change passwords.
  • Allow Web Access
    This will allow them to connect via browser, the same way the administrator does, but when they enter their login and password, they will only see the Personal Information Category. They will not be able to add, modify, or delete users. They will be able to modify their own passwords and personal information (unless otherwise specified limited by the above fields).

Add an Alias

The Situation:

"I need to configure an e-mail alias to forward mail from one address to another. How do I do that?"

Suggested Action:

Imail offers two different mail services. The most common service is the POP account, which provides an actual "mailbox" on the system that holds messages for a given user name. The other option -- aliasing -- allows users to create an address that redirects mail to another existing e-mail account. This works both for e-mail addresses at the host site and e-mail addresses at other sites.

For example, assume that a user wants mail for sales@domain.com and info@domain.com to go to a single existing e-mail address -- webmaster@domain.com. The user could create aliases for "sales" and "info," then point both of them to the POP account "webmaster."

To create an alias:

  1. Log in to the IMail interface with the administrative user name (this is usually the default www123_4 style user name used for FTP and FrontPage functions).
  2. Click on "User Administration."
  3. Click on the "Add Alias" button.
  4. Two fields will appear:

Alias:
Destination:

  1. Under "Alias," type just the name that mail should be forwarded from. For example, to forward mail from sales@yourdomain.com to another e-mail address, use the name sales in the "alias" box.
  2. Under "Destination," type the full e-mail address that all mail under the "Alias" section should go to. For instance, to send the mail from the previous sales@yourdomain.com example to the existing e-mail account webmaster@yourdomain.com, configure the fields like this:

Alias: sales
Destination: webmaster@yourdomain.com

  1. Click "save." When the system finishes, click "Return to Admin" to continue adding and modifying users or aliases.

E-mail Password Changes

"If I change my password on the mail server, is it also changing my NT password (and therefore my FrontPage/Visual InterDev/AuthentiX password)?"

Suggested Action:

Changing a password on the mail server does not change any NT Domain or Workstation passwords.  Customers should inform our technical staff if they change the Imail administrator password, so we can update our records and for troubleshooting purposes.